Shipping Policy
Last updated: 16 July 2026
Free UK Shipping
At SEYUN, we believe shopping for your favourite beauty essentials should be simple and stress-free.
That's why we offer FREE shipping on all UK orders, with no minimum spend and no hidden shipping costs at checkout.
Delivery Times
We aim to ensure your SEYUN products reach you as quickly and efficiently as possible.
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Order Processing (Fulfilment): 1–3 working days from the date your order is placed.
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Delivery Time: 5–8 working days after your order has been dispatched.
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Estimated Total Delivery Time: 6–11 working days from the date of purchase.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.
Our products are manufactured in China and shipped through our international fulfilment network. The estimated delivery times above already account for international shipping.
All customs and import handling fees for UK deliveries are covered by SEYUN, meaning there are no additional import charges for our UK customers.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can monitor your shipment's progress at any time through our dedicated tracking page:
Please allow some time after dispatch for tracking information to become available, as carriers may need to complete their initial parcel scan.
Changing Your Delivery Address
If you need to update your shipping address after placing an order, please contact our customer support team through our Contact Us page as soon as possible.
We will do our best to accommodate address changes before your order has been dispatched.
However, once your parcel has left our fulfilment centre, we may be unable to modify or redirect the delivery.
We recommend reviewing your delivery information carefully before completing your purchase.
Late or Missing Deliveries
If your order has not arrived within 8 working days of receiving your dispatch confirmation, please check your tracking information first.
If you still require assistance, contact our customer support team through our Contact Us page, providing your order number and the name associated with your purchase.
Our team will investigate your shipment and assist you as quickly as possible.
If your parcel is confirmed lost in transit, SEYUN will arrange a replacement or issue a full refund, depending on your preference.
Where We Deliver
This shipping policy covers deliveries within the United Kingdom.
We may also offer international shipping to selected countries.
For deliveries outside the UK, available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order, please reach out to the SEYUN Customer Support Team through our Contact Us page.
We're committed to providing a reliable, transparent, and enjoyable shopping experience from the moment you place your order until your SEYUN products arrive at your door.