Last updated: 16 July 2026
Our 30-Day Money-Back Guarantee
At SEYUN, your satisfaction is our priority. We want you to feel confident and beautiful with every purchase. If you're not completely happy with your SEYUN products, you're covered by our 30-day money-back guarantee.
How to Request a Refund
Simply contact our customer support team through our Contact Us page and provide:
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Your order number (found in your order confirmation email).
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The full name and email address used when placing your order.
We aim to respond within 2 working days with confirmation and, where applicable, return instructions.
Refunds
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All approved refunds are issued to the original payment method used at checkout.
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Once your refund has been approved (and, where a return is required, once we have received the item), your refund will be processed within 14 days. Your bank or payment provider may require additional time for the funds to appear in your account.
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If we request that you return an item, return shipping costs for change-of-mind returns are your responsibility.
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If your product arrives faulty, damaged, or incorrect, SEYUN will cover the return shipping costs.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, or does not match what you ordered, please contact our customer support team within 30 days of delivery.
We recommend including a photograph of the issue so our team can investigate and resolve your request as quickly as possible.
In these circumstances, we will offer you a replacement or a full refund, whichever you prefer.
Memberships and Subscriptions
Our 30-day money-back guarantee applies to each individual shipment purchased through a SEYUN subscription or membership.
Please be aware that requesting a refund for one shipment does not automatically cancel future subscription renewals.
To prevent future charges, you must separately cancel your subscription or membership by contacting our customer support team through our Contact Us page.
Your Statutory Rights
Our 30-day money-back guarantee is provided in addition to, and does not affect, your statutory rights as a UK consumer, including:
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Your rights under the Consumer Contracts Regulations 2013, including the right to cancel an eligible online purchase within 14 days of receiving your order.
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Your rights under the Consumer Rights Act 2015 where goods are faulty, not as described, or not of satisfactory quality.
Nothing in this policy limits or excludes your statutory consumer rights.
Contact Us
If you have any questions regarding our refund policy, returns, or your order, please reach out to the SEYUN Customer Support Team through our Contact Us page.
We're here to ensure your shopping experience with SEYUN is smooth, reassuring, and enjoyable.